Last updated: 18 October 2026

SpareLink ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA) and other applicable laws.

This Privacy Policy explains how we collect, use, store and share information when you use our website, mobile application, WhatsApp service or automotive parts sourcing services.

Depending on how you interact with SpareLink, we may collect:

• Your name, telephone number and email address.
• WhatsApp messages and enquiries.
• Vehicle information, including make, model, year and details supplied from vehicle documents or licence discs.
• Photographs and descriptions of vehicle parts.
• Delivery and billing information.
• Order, payment and transaction records.
• Information required to communicate with suppliers and fulfil your requests.
• Technical information relating to your use of our website or application.

Please avoid sending unnecessary personal or sensitive information.

We use personal information to:

• Identify the automotive parts you require.
• Process and manage parts enquiries.
• Contact relevant suppliers to request quotations or availability.
• Communicate quotations, updates and order information.
• Process orders, payments and deliveries.
• Provide customer support.
• Prevent fraud and maintain service security.
• Improve our services and automated assistance.
• Comply with applicable legal obligations.

We process information only where we have an appropriate legal basis, including consent where required.

SpareLink may use an automated AI assistant to receive and respond to WhatsApp enquiries.

Messages and vehicle information submitted through WhatsApp may be processed by technology service providers, including WhatsApp/Meta, OpenAI and our hosting or database providers, to help understand your request and provide assistance.

AI-generated information may be inaccurate. Parts compatibility, prices and stock availability must be confirmed before an order is finalised.

Customers may request assistance from a human representative.

To source automotive parts, we may share relevant vehicle details, part descriptions and other information reasonably necessary for suppliers to prepare quotations.

We aim to limit the personal information shared with suppliers to what is necessary for the service.

We may also share information with payment processors, delivery providers and technology service providers where necessary.

We do not sell customers' personal information to advertisers.

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse and disclosure.

We retain information only for as long as reasonably necessary for business operations, legal compliance, dispute resolution and legitimate recordkeeping.

No online system can guarantee absolute security.

Some technology providers used by SpareLink may process information outside South Africa.

Where cross-border processing occurs, we take reasonable steps to ensure that appropriate protections and applicable legal requirements are addressed.

Subject to applicable law, you may request to:

• Access personal information held about you.
• Correct inaccurate information.
• Request deletion of information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where processing relies on consent.
• Raise a complaint about how your information is handled.

You may also contact South Africa's Information Regulator regarding privacy concerns.

Our website may use cookies or similar technologies for essential functionality, security and analytics.

Where required, we will request consent for non-essential cookies.

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations.

The latest version will be published on our website.

For privacy enquiries, requests to access or correct information, or requests for deletion, please contact:

SpareLink

Website: https://sparelinkza.co.za

Email: info@sparelinkza.co.za

Subject: Privacy Request